Conditions and information

Payment and prices

All prices are current and may change in the future. The individual and current total price of your order will be totaled at checkout, including any fees for shipping and payment, and VAT.

We offer the following payment methods:

Swish
You can pay quickly and easily with Swish in our webshop. The money is deducted directly from your Swish account.

Klarna Checkout
Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a few questions, you can easily identify yourself and choose the payment method that suits you best. A nice thing about Klarna Checkout is that we distinguish between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either by Klarna invoice or Klarna account - or by card or bank transfer. Everything is equally secure.

Terms of payment are also indicated at checkout under each payment option.

Pre-booking, special order and deposit

For pre-booking or special orders of products not yet in stock, such as new bicycles, a deposit is required. The deposit must correspond to a value of 20% of the total purchase amount. On custom bikes where the customer designs the colors himself, a deposit of 50% of the total purchase amount is paid. Where the customer chooses to put personal details on their custom product such as name, special text, own special choices, full payment of the product applies before ordering. Ordering of specially ordered goods, order goods we do not have in stock, or customized goods that the customer orders in our webshop or in store is binding and cannot be canceled by the customer.

If you as a customer still choose to cancel an item, we as the selling party are entitled to compensation for special costs we have incurred under the Consumer Purchase Act. We charge compensation for special costs incurred as a result of the cancellation or withdrawal, as well as compensation for loss in general in an amount that is reasonable taking into account the price of the goods, the time of the cancellation or withdrawal, the extent of the work done and the circumstances in general. This cost is charged immediately upon cancellation.

Deliveries and returns

We offer the following delivery methods:

Delivery Fixed price 90 SEK and free shipping over 3995kr applies to all goods except bicycles. Bicycles are delivered at a fixed price of 295 SEK for deliveries within Sweden. We always strive to send your delivery the next business day. On vacations, holidays or other holidays, delivery takes place within 10 days to the nearest delivery point or home delivery depending on the size of the package.

Terms of delivery are also stated at checkout under each delivery method. If nothing is stated, 10 days delivery time applies. 10 days delivery time does NOT apply to goods that are pre-booked, such as bicycles, clothing, spare parts, etc. Delivery time for special orders is individual and handled accordingly. If an item has a different delivery time, it is stated next to each item. If a delivery delay occurs, we will notify you by e-mail. You as a customer always have the right to cancel the purchase in case of delivery delays. We will do everything we can to fulfill your order. There may be occasions when it is impossible to fulfill the order, for example, when our supplier or freight forwarder is unable to fulfill their commitment to us, stock levels are low, etc. We reserve the right to disclaim any compensation to the customer for delivery delays.

Transport damage & misdelivery

If the product has been damaged during transportation, i.e. hidden damage, it must be reported immediately to our Customer Service, but no later than 3 days after receipt of the shipment. When reporting, we need a picture of the damage both on the packaging and on the product. You need to report an order that is incorrectly shipped to our Customer Service as soon as possible.

We strive to present our products as accurately and correctly as possible. Despite our efforts, the product images on our website may not always accurately reflect the actual product. This may be due to factors such as lighting, monitor settings and variations in production runs.

We reserve the right to make changes to product images and specifications without prior notice. We recommend that you always read the product description carefully and if you have any questions, please contact our customer service for more information.

We thank you for your understanding!

Returns

Returns are at your own expense unless the item is faulty or we have packed it incorrectly. Returns should be sent by letter or parcel, not by cash on delivery.

14 days open purchase

In our webshop, we follow the Distance Contracts Act and thus you have the right to return ordered goods without giving any reason. You can cancel your purchase by notifying us within 14 days of receiving your order (or major part of it). The item should be returned well packaged, in good condition and in the original box.

If you, the customer, have handled the item to a greater extent than is necessary to determine its characteristics or function and this has resulted in the item being returned being worth less, we are entitled to deduct a sum corresponding to the depreciation of the item from the amount to be refunded. The loss of value is assessed on a case-by-case basis.

If you shop in our physical store, you have a 14-day right to exchange goods.

Open purchase and exchange rights do not apply to goods that are on sale or specially ordered/designed by you as a customer. This means that you cannot get your money back or exchange an item if you bought it on sale. Open purchase or exchange rights also do NOT apply to bicycles you buy from us in store

Warranty & complaints

Sundstorps Cykels goal is, and has always been, that you should feel safe with your product choices with us. The supplier is responsible for defects that appear one (1) year after delivery. In the range we have products where the manufacturer provides a longer warranty, of course we offer you the same conditions on these products. The warranty applies to functional and manufacturing defects that occur during the warranty period. The warranty does not apply to defects that arise from normal wear and tear or from changes to the product's function and appearance.

Returns are sent to:
Sundstorps Cykel AB
Kabelgatan 13
43437 KUNGSBACKA

In order for us to fulfill our obligations under the warranty agreement, we will require you to send certain products back to us for inspection and/or repair. This may also involve entire bicycles. Therefore, please save the packaging and reuse it in case of return. We do not compensate for damage caused by incorrect packaging.

Warranty only applies to new products. The warranty does not apply to used bicycles or other goods purchased in their existing condition.

Refund policy

If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible or at the latest within 30 days from the day we received the item. You will have to pay the return costs yourself when you send the item back.

Read more about the Distance Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/

Privacy policy

When you place your order with us, you need to provide certain personal data. In connection with your order, you agree that we store and use your information in our business to fulfill the agreement with you. Under the Personal Data Act (PUL), you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In this case, please contact us by e-mail.